Silence is Golden

One of my ways of dealing with foolishness in Silence. 

Often times when dealing with someone on the phone they say really stupid things.  My response: Silence.

My co-worker Daniel, often says off the wall things.  My response: Silence.  He just said to me, "why don't you talk to me! I feel like I'm talking to the wall sometimes!." hahahaha! You are Daniel because you are talking foolishness. 

I mean really what can I say? Sometimes people look for arguments and most of the time people just have no clue what they are saying.  I love it when someone calls me and tells me how to do my job.  If I ask you for something, its because I need it, not because I have nothing else to do.  When you call me and say" I dont think you really need this piece of information," I remain quiet.    When someone calls going off because they are mad about something, I will apologize as thats part of quality customer service.  But if this person goes on and on and on, I remain quiet.  Its funny too because when they finally stop themselves, they're on the other end, "hello? hello? are you still there?

Arguments are a two way street.  I used to argue, but I realized a lot of time you are dealing with people who only hear what you are saying. They are not "listening."  Listen and understand, then we can have a discussion.  You don't have to like what I am saying or agree with it.  Let's agree to disagree.